Back to Home

Terms of Service

Last updated: January 2025

AI Agent Link ("we", "us", or "our") provides AI consultancy, agent deployments, AI use-case implementations, website builds, and related services to local and international clients. By engaging with our services, you ("Client" or "you") agree to these Terms of Service. If you do not agree, do not use our services.

1. Services and Engagement Models

  • Discovery Call: We offer an initial discovery call to understand your needs, goals, and constraints.
  • Billing Models:
    • Hourly Billing: After the discovery call, ongoing work is billed on an hourly basis at the then-current rate. Time entries are recorded and shared with you.
    • Project-Based Billing: For defined projects with a fixed scope, we may agree on a fixed price. Any changes to scope may warrant a revised estimate.
  • Existing Proposals: Any statement of work (SOW), proposal, or addendum attached to these Terms forms part of the agreement.

2. Fees and Payment

  • Hourly Rate: Our hourly rate is specified in the applicable SOW. Invoices are issued biweekly or upon milestone completion, whichever is applicable.
  • Project Fees: Project-based engagements will have a defined total fee and payment milestones as outlined in the SOW.
  • Payment Terms: Net 30 days from invoice date, unless otherwise stated in the SOW.
  • Taxes: Client is responsible for any applicable taxes, duties, or levies.
  • Expenses: Out-of-pocket expenses will be pre-approved and reimbursed by Client.
  • Currency: Invoices are issued in EUR (or as stated in the SOW) unless otherwise agreed.

3. Change Control and Scope Management

  • Change Requests: Either party may request changes to the scope. We will provide a written impact assessment (time and cost) for approval.
  • Impact of Changes: Approved changes may affect deliverables, timelines, and fees. We will update the SOW accordingly.

4. Timelines and Delivery

  • Project Plans: We will work with you to establish milestones and timelines in the SOW.
  • Delays: Delays beyond our control or caused by Client may require adjustments to timelines and fees.

5. Intellectual Property

  • Pre-Existing IP: Each party retains its pre-existing IP.
  • Deliverables: Unless otherwise stated, deliverables developed specifically for Client are licensed to Client upon full payment for the applicable work, subject to any third-party rights and license terms.
  • License to Use: We may use anonymized and aggregated data for our own services and marketing, unless restricted by the Client in writing.

6. Confidentiality

Each party shall keep confidential all non-public information exchanged and shall not disclose it to third parties except as required to perform the services or as required by law.

7. Data Security and Privacy

We will handle Client data in accordance with our Privacy Policy and applicable data protection laws. Data processing terms, if applicable, will be detailed in a Data Processing Agreement (DPA) attached to the SOW.

8. Warranties and Disclaimers

  • Performance: We use reasonable efforts and industry best practices. We do not guarantee specific outcomes.
  • Limitations: To the maximum extent permitted by law, we exclude implied warranties and limit liability as set forth below.

9. Limitation of Liability

Except for liability arising from gross negligence, willful misconduct, or breach of data protection obligations, neither party shall be liable for indirect, incidental, special, or consequential damages. The total liability shall not exceed the fees paid or payable under the applicable SOW in the 12 months preceding the claim.

10. Term and Termination

  • Term: This agreement begins on the effective date and continues until the services are completed or terminated as provided herein.
  • Termination: Either party may terminate with 30 days' written notice or for cause (breach, insolvency, etc.). Upon termination, Client will pay for all work performed and approved costs incurred.

11. Governing Law and Dispute Resolution

This agreement is governed by the laws of Spain. Any disputes shall be resolved in the courts of Barcelona, Spain, or through agreed alternative dispute resolution.

12. Entire Agreement

These Terms, together with any SOW, attachment, or addenda, constitute the entire agreement and supersede all prior agreements.

13. Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated, and continued use of services after such notice constitutes acceptance.

14. Contact Information

Email: privacy@aiagentlink.cloud