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Privacy Policy

Last updated: January 2025

AI Agent Link ("we", "us", or "our") operates from Barcelona, Spain, and provides AI consultancy, agent deployments, AI use-case implementations, website builds, and related services to local and international clients. We are committed to protecting your privacy and empowering you to make informed choices about your data. This Policy explains what data we collect, how we use it, who we share it with, your rights, and how you can exercise them.

1. Data we collect

We may collect and process the following categories of data:

  • Contact and identity information: name, email address, phone number, company, role, and other information you provide when you inquire about our services or engage with us.
  • Business information: company size, industry, use-case descriptions, project requirements, and preferences related to AI deployments.
  • Technical data: IP address, device information, browser type, cookies, log files, and analytics data when you visit our website or use our portals.
  • Usage data: interactions with our services, features used, performance metrics, and outcomes of pilots or deployments.
  • Content you provide: documents, proposals, requirements, data sets, and assets shared to enable our services.
  • Payment information: billing details necessary to process payments (handled by our payment processor; not stored by us unless required for ongoing service administration).

2. How we use your data

We use your data to:

  • Provide, maintain, and improve our services, including AI deployments and integrations.
  • Manage client relationships, projects, and contracts.
  • Communicate about project status, updates, and opportunities.
  • Assess and improve security, compliance, and risk management.
  • Analyze usage to improve products, features, and support.
  • Support you in making informed choices and maintaining control over your data and deployments.

3. Legal bases for processing (EU/UK/Spain context)

  • Contractual necessity: to perform our services and manage engagements.
  • Legitimate interests: to improve our offerings, security, and user experience, provided it does not override your rights.
  • Consent: when required for certain data processing activities.
  • Legal obligation: to comply with applicable laws and regulations.

4. International data transfers

We may transfer personal data to recipients in other countries, including outside the European Economic Area (EEA). When we do so, we rely on:

  • Appropriate data protection safeguards (e.g., standard contractual clauses, adequacy decisions).
  • Notices to you and, where required, explicit consent.

We take steps to ensure that transfers provide an adequate level of protection in line with applicable data protection laws.

5. Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. We establish retention periods based on:

  • The nature of the data and its use.
  • Legal obligations.
  • Our contractual obligations with clients.
  • Necessity to support ongoing or future engagements.

6. Data sharing and third parties

We may share your data with:

  • Service providers (e.g., hosting, analytics, payment processors) who require access to perform services on our behalf, under contract and data protection obligations.
  • Professional advisors (e.g., legal, accounting) as necessary.
  • Affiliates or partners where relevant to the service delivery, with appropriate safeguards.
  • Public authorities when required by law or to protect our rights.

We do not sell your personal data to third parties.

7. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. This includes access controls, encryption in transit and at rest where applicable, regular security assessments, and staff training. In case of a personal data breach, we will notify affected individuals and authorities as required by law.

8. Your rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Withdraw consent where it is the basis of processing.
  • Port your data to another service where applicable.
  • Lodge a complaint with a supervisory authority in your jurisdiction (e.g., Agencia Española de Protección de Datos in Spain, or your local authority if outside Spain).

To exercise your rights, contact us at: privacy@aiagentlink.com

9. Cookies and tracking technologies

Our website may use cookies and similar technologies to collect usage data and improve user experience. You can configure your browser to block cookies, but this may affect website functionality. We provide options to manage consent where required by law.

10. Your choices and empowering you to decide

Beyond providing our services, we empower you to make informed choices about:

  • What data you share with us and how it is used.
  • Which AI features and deployments you want implemented (e.g., marketing automation, CRM integrations, asset creation, video workflows, website integrations, Gemini AI wrapper).
  • Your data governance, access controls, and privacy preferences within deployments. We design our engagements to give you visibility and control over data processing, ensuring you remain the decision-maker for how AI augments your business.

11. Children's privacy

Our services are not intended for children. We do not knowingly collect personal data from individuals under 16 (or the applicable age in your jurisdiction). If you become aware of such data in your account, contact us to arrange deletion.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will provide notice of material changes and obtain your consent if required by law. The updated policy will include the "Last updated" date.

13. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Thank you for trusting AI Agent Link. We are committed to transparency, security, and empowering you to make informed choices.